Using Lyca Mobile is simple, just click below for more information.
Airtime Transfer
No FAQs Available
Top-up Enquires
How can I set up Lyca Mobile to automatically top-up my account once my balance gets too low?
I have changed billing address. How do I update it?
I am unable to top-up online and the page gives an error. What should I do?
How do I top-up using a credit or a debit card?
Network Connectivity
My SIM doesn’t work in a specific handset but other SIM cards do. Why is that?
My SIM seems to be damaged and I am not able to connect to the network. What should I do?
Why am I not getting complete coverage in a few places?
Why does my phone show emergency calls only?
Internet access
My phone is asking for a PIN number while saving the settings. What is my PIN number?
Is a username and password mandatory?
Can I get the settings in my email so I can do it myself?
Do I have to manually input settings on my handset to access the internet?
Will I be able to access data in 4G?
Will I be able to use the Internet on my Blackberry or dongle?
Will I be able to access the Internet while roaming?
Why am I unable to access the internet even though I have a data bundle active?
Why do I get messages for GPRS settings?
My internet has stopped working. What should I do?
Can I use VoIP Services on my Lyca Mobile?
Number Transfer / SIM Transfer
I wish to port-out my number to another service provider. How do I do that?
I have an active bundle on my old number and my new number; if I make a SIM transfer, can I retain both the bundles?
How can I transfer the balance from my previous Lyca Mobile number to my current one?
Do I get any benefits if I transfer my number to Lyca Mobile?
How quickly will a port-in request be completed?
Can I top-up my Lyca Mobile SIM card before I complete the port-in procedure?
When I port-in from another network, can I transfer the credit that’s on my old SIM card?
How can I transfer my number from my current network to the Lyca Mobile network?
SIM lost
After I report my SIM card as lost, will incoming calls be blocked?
I lost my SIM card and would like to claim insurance. What should I do?
I have lost my SIM card and would like to block it to avoid someone using it. Is this possible?
My SIM card is lost/ stolen. How do I prevent someone else from using it?
I’ve lost my SIM card and want all my contacts back. Is this possible?
I lost my SIM card and want the same number back. Is this possible?
Bundles and Rates
I have been using the same bundle for a long time. Why has it now changed?
My bundle has been renewed by debiting the cost from my bank account. Why is this?
Where can I find the details of the bundle?
I’ve activated the wrong bundle, what do I do?
Can I use these minutes to call other countries?
I have activated a bundle and have used all the allowance. Can I activate the same bundle again?
Can minutes be carried forward to the next month if they're not used?
Does a bundle have an expiry date?
Will I be able to activate the bundle with my promotional balance?
Will I get a confirmation message after a bundle is activated?
How do I check if a bundle is active on my Lyca Mobile?
How do I activate a national bundle on my Lyca Mobile?
General
How can I receive texts with Lyca Mobile offers and promotions?
Why have I been charged for internet access when I use WiFi?
Will a bundle purchase be considered a top-up?
Do you provide a Lyca Mobile SIM with a handset?
Do you offer contract services?
I have credit but I am getting an error when attempting to make a call saying I do not have sufficient credit. Why is this?
I have enough balance on my Lyca Mobile SIM. Why am I still unable to activate a bundle?
How can I get a copy of my itemized bill?
How can I check my billing details?
How do I check my balance?
How do I check the call rates?
Why can't I send or receive texts?
How do I activate roaming using Lyca Mobile?
How much does it cost to access my voicemail?
I have not used my Lyca Mobile for a while and it has now stopped working. Why is this?
Can I send or receive premium texts or make premium rate calls using Lyca Mobile?
What mobile handsets can I use with Lyca Mobile?
How do I send a text message from the UK to another country with Lyca Mobile?
How do I make an international call with Lyca Mobile?
Why is there a flashing envelope on my mobile?
How can I stop receiving unwanted texts or SPAM?
How do I contact someone if I have a problem?
Are there any monthly or hidden charges?
Where can I find my Lyca Mobile number?
What is My Lyca Mobile?
What should I do if I forget my PIN/PUK codes?
How can I deactivate my voicemail service?
Where can I buy a Lyca Mobile SIM or top-up my balance?
What should I do if my handset is locked?
How long can I keep my number for if I don't use any of Lyca Mobile's services?
eSIM
A. iPhone You’ll need a Wi-Fi/Mobile Data connection on your phone and an eSIM activation card with a QR code from Lyca Mobile. To download your eSIM, open your camera app, point the camera at the QR code, and follow the prompts. If you can’t scan the QR code through the camera scanner, follow the below steps: B. Samsung Smartphone You’ll need a Wi-Fi/Mobile Data connection on your phone and an eSIM activation card with a QR code from Lyca Mobile. To download your eSIM, open your camera app, scan the QR code, and follow the prompts. If you can’t scan the QR code through the camera scanner, follow the below mentioned steps: C. Google Smartphone You’ll need a Wi-Fi/Mobile Data connection on your phone and an eSIM activation card with a QR code from Lyca Mobile. To download your eSIM, open your camera app, scan the QR code, and follow the prompts. If you can’t scan the QR code through the camera scanner, follow the below mentioned steps: D. Huawei You’ll need a Wi-Fi/Mobile Data connection on your phone and an eSIM activation card with a QR code from Lyca Mobile. To download your eSIM, open your camera app, scan the QR code, and follow the prompts. If you can’t scan the QR code through the camera scanner, follow the below mentioned steps:What is an esim?
What's dual sim with eSIM?
Can I get LYCA eSIM on Pay As You Go?
Which devices support eSIM?
Where Lyca eSIM can be purchased?
What is the eSIM QR code?
If I'm using both my physical sim and eSIM, does that mean I have two mobile numbers?
How do I activate my eSIM that I ordered online via Lyca Mobile website?
I’ve accidently deleted my eSIM from my phone, what do I do?
What do I need to do when I upgrade or change my phone?
I ordered Lyca Mobile Free eSIM without a Plan or Topup, can I activate my eSIM?
I am Lyca Mobile customer and have a physical SIM how do I swap it with an eSIM ?
Bundle and Credit Reservation
What is credit reservation? And why has my credit been frozen?
Credit reservation is a new system we have introduced to automatically reserve credit paid for by top-up voucher or debit card in your Lyca Mobile account for the purpose of activating a rolling Pay As You Go (PAYG) plan or queued Lyca Mobile plan.
When you do not have enough credit in your balance for our system to automatically renew/activate your requested plan, our system will now automatically reserve any existing Lyca Mobile account credit until you’ve topped up enough balance to renew/activate the requested plan.
This is to prevent you from accidentally using services at PAYG standard rates without your knowledge (for example, data used by apps for alerts and background refreshes).
We will notify you that credit reservation has taken place on your Lyca Mobile balance. Any chargeable calls will divert to customer service, so you can release your balance.
For example: you purchase a Kr.200 30-day plan. When the expiry date arrives, you only have Kr.80 credit shown in your balance. With our credit reservation, your balance will automatically be reserved at Kr.80 – and you will be sent a text message letting you know. If you then top-up Kr.150 (bringing your total balance to Kr.230) the system will automatically active your Kr.200 plan. Your new plan will begin, and you will have Kr.30 balance to use for out-of-plan services.
What if I have activated my plan using a debit/credit card?
If you have activated your plan using a debit/credit card, unfortunately our credit reservation system does not support this payment method at the moment. We hope to change this soon. If you wish you can change your payment method by logging into your Lyca Mobile account.
What happens to the services when credit reservation causes my Lyca Mobile account balance to be reserved?
When your account balance is reserved due to credit reservation, your Lyca Mobile services will be limited to non-chargeable calls and texts. This includes incoming calls, texts, customer service calls, and any free calls/texts – e.g., freephone numbers and free data (where applicable). Any additional unexpired Lyca Mobile plan will still continue to be available to you until it expires.
How do I release my Lyca Mobile account balance when credit reservation has activated?
To deactivate credit reservation and release your balance, text CANCEL to 5309. Your scheduled plan will be cancelled and reserved credit, if any, will be available for use at PAYG rates or for a plan you have enough credit for.
How can I check my balance to see my credit reservation?
When credit reservation starts for your number, your reserved balance amount will be in the SMS notification sent to you.
Please refer to the notification text or call customer service for your reserved balance.
Our credit reservation system does not currently support balance display – this is coming in a future update. If you check your balance after receiving a credit reservation notification message – via our call system, mobile app or your online account – it will display as having no funds.
However, any balance you had before credit reservation activated will be displayed immediately once you deactivate the credit reservation.
How does credit reservation work if I have multiple Lyca Mobile plans active on my Lyca Mobile account?
Credit reservation activates on a per-plan basis.
If you have more than one Lyca Mobile plan active, with auto-renewal or a plan queued, and not enough call credit in your balance, the first plan to expire will automatically trigger credit reservation and reserve your Lyca Mobile balance.
Your second Lyca Mobile plan will still continue to be available to you until it expires.
You will be notified of any credit reservation on your Lyca Mobile balance that takes place.
What if I want to activate a different plan – not my current or queued plan?
To activate a different plan to your current or queued plan, please contact customer service or call via 3332.
When credit reservation is active, if you top-up a sufficient amount for your current or queued plan, that plan will automatically be re-activated using the reserved credit and the balance of the top-up.
If you stop credit reservation and release your balance, you are free to top-up a new or existing plan, start a new plan, or use Pay As You Go services as you choose.
Can I disable auto-renewal before credit reservation activates?
Yes. You can disable auto-renewal on your Lyca Mobile plan(s), and this will also stop credit reservation from activating.
However, by disabling auto-renewal, any discounts or benefits which are conditional on auto-renewal may be lost. Please review your plan and agreement before cancelling auto-renewal.
Data Rollover
1. What does mobile data rollover mean?
2. How does mobile data rollover function?
In the second month, you’ll have a total of 3.8 GB of data available for use (2 GB from your subscription + 1.8 GB rollover). If you continue to use only 200 MB in the second month, 3.6 GB will be rolled over to the third month.
In the third month, you will have a total of 5.6 GB of data available for usage (2 GB subscription + 3.6 GB rollover). If you use only 200 MB in the third month, 5.4 GB will remain. However, only 4 GB of that data will be rolled over to the fourth month.
In the fourth month, you will have a total of 6 GB of data available for usage (2 GB subscription + 4 GB rollover).
This rollover cycle continues as long as you remain on the same plan, with a maximum rollover data limit of 4 GB for this plan. If you decide to change your plan, any rolled-over data will not transfer to your new plan, and you’ll start fresh on the new plan to accumulate rollover data again. If your account is terminated or you switch to a different service provider, any accumulated rollover data will be forfeited and cannot be converted into monetary value.
Plan: 2GB 2 Month Data Rollover included | |||||
---|---|---|---|---|---|
Months | Plan Allowance | Data Rollover | Total Data | Usage | Remaining |
Month 1 | 2 GB | NA | 2 GB | 200 MB | 1.8 GB |
Month 2 | 2 GB | 1.8 GB | 3.8 GB | 200 MB | 3.6 GB |
Month 3 | 2 GB | 3.6 GB | 5.6 GB | 200 MB | 5.4 GB |
Month 4 | 2 GB | 4 GB (max*) | 6 GB | 200 MB | 5.8 GB |
Month 5 | 2 GB | 4 GB (max*) | 6 GB | 200 MB | 5.8 GB |