FAQ

Using Lyca Mobile is simple, just click below for more information.

Airtime Transfer

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Top-up Enquires

How can I set up Lyca Mobile to automatically top-up my account once my balance gets too low?

After completing one successful top-up with your credit or debit card, you have the option to activate Auto Top-up through My Lyca Mobile. You set this service to automatically top-up a predetermined value each time the balance drops below a value set by you. You can also control the frequency and value of the top-up.

I have changed billing address. How do I update it?

You can now manage your entire Lyca Mobileaccount, including changing the registered address, online at www.lycamobile.se Alternatively, you can also change your address by emailing cs@lycamobile.se with your full name, date of birth, Lyca Mobilenumber and a copy of your utility bill showing the new address.

I am unable to top-up online and the page gives an error. What should I do?

Our website is best enjoyed using Internet Explorer or Google Chrome. Please avoid using other web browsers like Firefox or Opera. If the problem still persists, please contact Customer Services by calling 3332 from your Lyca Mobile.

How do I top-up using a credit or a debit card?

You can top-up using a debit or credit card online; when the card is registered you can top-up over the phone by calling us from your Lyca Mobile.
Network Connectivity

My SIM doesn’t work in a specific handset but other SIM cards do. Why is that?

Since your SIM isn’t working in your handset while other SIM cards are, it might be an issue with your handset provider; or the mobile phone could be locked, meaning it only accepts SIM cards from a particular service provider. Please contact the handset dealer for more assistance.

My SIM seems to be damaged and I am not able to connect to the network. What should I do?

If the SIM is damaged, please call Customer Services on 3332 where we will provide you with a brand new activated Lyca Mobile SIM and PUK number and help you transfer your old number to your new SIM within 24 hours.

Why am I not getting complete coverage in a few places?

The network coverage is heavily dependent on location and our network partners. Please keep trying and if the problem persists, contact Customer Services on 3332 from your Lyca Mobile.

Why does my phone show emergency calls only?

Please restart your handset and select the network manually, you can choose Lyca Mobile or Telenor.
Internet access

My phone is asking for a PIN number while saving the settings. What is my PIN number?

This PIN number will be sent as a text message when you receive internet settings

Is a username and password mandatory?

No, you can ignore that option.

Can I get the settings in my email so I can do it myself?

Yes, Please call us on 3332 from your Lyca Mobile sim card with a valid email address and we will be able to send the settings to the requested email address

Do I have to manually input settings on my handset to access the internet?

Depending on your handset model, the settings will vary. For most phones you will automatically receive the settings which you will have to save for it to work. You can manually choose the settings for your specific handset model by visiting our Mobile Web Settings page. Alternatively you can contact Customer Services on3332 from Lyca Mobilesim card.

Will I be able to access data in 4G?

Yes, depending on your handset and area, you will be able to access data.

Will I be able to use the Internet on my Blackberry or dongle?

No, at the moment we do not support Internet on Blackberry or dongles.

Will I be able to access the Internet while roaming?

No, usually we do not support data access when in roaming.

Why am I unable to access the internet even though I have a data bundle active?

Please ensure that mobile data and data roaming are on and also check the manual settings by visiting our website .

Why do I get messages for GPRS settings?

Every time you change your handset or reset your phone you will get the automated settings messages, however once you save or install the settings the messages will stop.

My internet has stopped working. What should I do?

Please ensure that you have enough data allowance or sufficient balance available on your phone. You can always find out the exact leftover allowance on your Lyca Mobile account by dialling *137# and then pressing call. If the problem persists, please contact our friendly Customer Services team on 3332 from any Lyca Mobile.

Can I use VoIP Services on my Lyca Mobile?

Yes, you can use VoIP Services on your Lyca Mobile.
Number Transfer / SIM Transfer

I wish to port-out my number to another service provider. How do I do that?

We are sorry that you have chosen to leave us and would like to know why. Please contact Customer Services on 3332 from your Lyca Mobile sim card where we would like to hear your feedback or concerns. If you would still like to leave us, you can contact the service provider and place a request with them to transfer your number.

I have an active bundle on my old number and my new number; if I make a SIM transfer, can I retain both the bundles?

We will be able to transfer your bundle from the old SIM, however the bundle in the new SIM will be deactivated after SIM transfer.

How can I transfer the balance from my previous Lyca Mobile number to my current one?

At the moment we don’t have the option to transfer the balance from one account to another; however you will be able to transfer the balance along with the mobile number and any active bundle as part of a SIM transfer. For more details please contact Customer Services on 3332 from your Lyca Mobile.

Do I get any benefits if I transfer my number to Lyca Mobile?

Yes, we offer some of the best rates to call internationally and are one of the few service providers to give unlimited 4G data. As the world’s largest international MVNO, we operate in 20 countries around the world and this means you can always be in touch with your family and friends without breaking the bank. For more details please visit our website.

How quickly will a port-in request be completed?

Your port-in request will be completed within 5 business days after receiving the complete number porting form. Please note that this timeline is also dependent on your current operator and could therefore be extended.

Can I top-up my Lyca Mobile SIM card before I complete the port-in procedure?

Yes, you can top-up your Lyca Mobile SIM card and the credit will be available even after the port-in is completed.

When I port-in from another network, can I transfer the credit that’s on my old SIM card?

No, you will not be able to transfer the credit from a different network.

How can I transfer my number from my current network to the Lyca Mobile network?

You can receive a new FREE SIM card by ordering it online here or you can get a SIM card at any of our retail outlets. Download our porting form from the website. Send a picture of the completed form to cs@lycamobile.se or you can send it via post to the address in Stockholm as written on the form. Please note that you also require some details from your current operator. If you need more help kindly contact customer service on 3332 (if you are calling from a Lyca Mobile) or 0852054977 (if you are calling with another service operator). You can also visit https://prepay.lycamobile.se/se/transferyournumber to learn more.
SIM lost

After I report my SIM card as lost, will incoming calls be blocked?

At the moment we do not have the option to block incoming calls; however your outgoing calls will be barred as soon as the number is blocked.

I lost my SIM card and would like to claim insurance. What should I do?

Please send an email to cs@lycamobile.se with the required details such as IMEI number and Handset make/model, along with a document that verifies your identity. After verification has been completed, we will provide you with proof of usage which you can use for claiming your insurance.

I have lost my SIM card and would like to block it to avoid someone using it. Is this possible?

Please contact Customer Services on 3332 (if calling from a Lyca Mobile number) or 0852054977 (if calling from any other number) with your SIM card details and your card will be blocked.

My SIM card is lost/ stolen. How do I prevent someone else from using it?

Please contact Customer Services on 3332 from any Lyca Mobile number or call 0852054977 from any other number as quickly as possible and one of our advisors will help you.

I’ve lost my SIM card and want all my contacts back. Is this possible?

We don’t have the option to get your contacts back, however if you are a registered customer you may login to your My Lyca Mobile account and check your dialled numbers. For more details please contact Customer Services on 3332 (if calling from a Lyca Mobile) or 0852054977 (if calling from any other number).

I lost my SIM card and want the same number back. Is this possible?

You can receive a new SIM card by ordering it online, or you can get a SIM card from any of our retail partners. Once you have the new SIM card, please call Customer Services on 3332 (if calling from a Lyca Mobile) or 0852054977 (if calling from any other number) with your PUK number and we will help in transferring your old number to your new SIM within 24 hours.
Bundles and Rates

I have been using the same bundle for a long time. Why has it now changed?

To ensure that we offer the most competitive bundles to our customers, we update our rates as often as possible. For the most up to date information on our rates and bundles, please visit our website or call Customer Services on 3332 from your Lyca Mobile. As an MVNO, our rates are subject to market conditions and rate fluctuations and we are constantly updating our products to ensure that we offer the best value for money to our customers.

My bundle has been renewed by debiting the cost from my bank account. Why is this?

When activating a bundle, there is the option for it to be automatically renewed. Please uncheck the box to disable Auto-renew. Please note that the Auto-renewal option is available for your benefit as it saves you the trouble of remembering to top-up your account. However, you do also have the option to cancel Auto-renewal by dialling *190# at least 24 hours before the bundle expiry date.

Where can I find the details of the bundle?

To ensure that we offer the most competitive bundles to our customers, we update our rates as often as possible; for the most up to date information on our rates and bundles, please visit our website. Alternatively, you can also call Customer Services on 3332 from your Lyca Mobile.

I’ve activated the wrong bundle, what do I do?

We do not have the option to cancel any bundle once activated; however depending on the bundle and your usage of it, we will try our best to assist you. For more details please contact Customer Services on 3332 from your Lyca Mobile.

Can I use these minutes to call other countries?

Each bundle is specifically designed to cater to specific customers. You will only be able to call the countries specified in the bundle you have activated.

I have activated a bundle and have used all the allowance. Can I activate the same bundle again?

At the moment you will only be able to activate the same bundle once a month.

Can minutes be carried forward to the next month if they're not used?

No. As per the terms and conditions, all allowances will expire on the same day as the bundle expiry date.

Does a bundle have an expiry date?

Yes, the expiry details are mentioned on the bundle page and can be found in the terms and conditions.

Will I be able to activate the bundle with my promotional balance?

No, you need to have available credit on your main balance to activate any bundle.

Will I get a confirmation message after a bundle is activated?

Yes, you will get a message confirming your bundle activation. Please only start using the bundle after you receive the text. If you attempt to use your bundle before receiving the confirmation text you may be charged under standard tariffs. If you did not receive a confirmation message, you can always check your bundle allowance by dialing *137# from your Lyca Mobile or simply call 3332 from your Lyca Mobileto speak to Customer Services.

How do I check if a bundle is active on my Lyca Mobile?

Please remember that you can always dial *137# to check your bundle balance and allowance details on your Lyca Mobile account.

How do I activate a national bundle on my Lyca Mobile?

Please visit our Bundles page where you will find the specific activation code for the bundle that you are interested in. Alternatively you can always call Customer Services on 3332 from your Lyca Mobile.
General

How can I receive texts with Lyca Mobile offers and promotions?

To receive our offers and promotions, text YES to 3232. You can opt out at anytime by sending STOP to 3232.

Why have I been charged for internet access when I use WiFi?

Please note that some handsets switch from WiFi to Mobile Internet depending on signal strength. To avoid these issues, please deactivate the data option on your mobile phone while using WiFi.

Will a bundle purchase be considered a top-up?

No, a bundle purchase will not be considered as a top-up.

Do you provide a Lyca Mobile SIM with a handset?

No, we only provide a FREE SIM card at the moment.

Do you offer contract services?

No. At the moment we only offer Pay As You Go services, however we do have various offers. See some of our unbeatably low-cost bundles here.

I have credit but I am getting an error when attempting to make a call saying I do not have sufficient credit. Why is this?

Your Lyca Mobile SIM is set up to let you know when your balance gets below a set level. That is why you may receive this error message. However once you disconnect the first attempt and try again, the call will go through – as long as there is enough credit. If the problem persists, please call Customer Services on 3332 from any Lyca Mobile number.

I have enough balance on my Lyca Mobile SIM. Why am I still unable to activate a bundle?

This could possibly be due to an active data connection. Please turn off mobile data and restart your handset. If the problem continues, please contact Customer Services on 3332 from your Lyca Mobile.

How can I get a copy of my itemized bill?

To get your itemized billing copy, Please contact Customer Services on 3332 from your Lyca Mobile. Please note that you need to be a registered customer to get the itemized bill copy.

How can I check my billing details?

To check your billing info and to manage your Lyca Mobile account, please register your SIM online at . Once you have completed the set up, you will get a case sensitive password which will allow you to gain access to online account management on our website.

How do I check my balance?

You can always check your balance by dialling *102# (or 95#) from your handset. Alternatively, you can call our Automated Voice Response on 3333 (or 94#) from your Lyca Mobile phone.

How do I check the call rates?

You can check our unbeatably low rates from our website here. Alternatively, you can dial *108* followed by the phone number you wish to call with its country code and then # from your mobile. E.g. *108*0040377881276# (number is Lyca Mobile Customer Services).

Why can't I send or receive texts?

Firstly, please make sure you have enough credit to send a text. If you still can’t send or receive texts, please check the Message Centre Number (MCN) in your SMS settings – it should be +46734999990 for Lyca Mobile Sweden. If you see a different number, enter +46734999990, turn your handset off and on and then retry sending any unsent texts. If the problem remains please contact Customer Services.

How do I activate roaming using Lyca Mobile?

Roaming services are automated and they should work as soon as you travel abroad. If it seems roaming isn’t working, please restart your phone and you should be able to use our roaming services without any problem.

How much does it cost to access my voicemail?

Your Lyca Mobile voicemail service has been automatically activated. To access your voicemail from your Lyca Mobile in sweden, dial 3331 (or 91#). Calls to access the voicemail are absolutely free.

I have not used my Lyca Mobile for a while and it has now stopped working. Why is this?

If you do not make any calls or SMS within a 3 month period your credit will be frozen. If your credit has been frozen you have one month in which you need to top up again, in which case your old credit will be reinstated. If you do not top up within this period your number will be frozen permanently and you will not be able to use your SIM.

Can I send or receive premium texts or make premium rate calls using Lyca Mobile?

No. Unfortunately we do not offer premium texts or premium calling as part of our product offering.

What mobile handsets can I use with Lyca Mobile?

Your handset needs to be compatible with internationally recognised GSM standards, adopted by all the major handset manufacturers. There are no other restrictions on the type of handset you can use with Lyca Mobile. Please call our Customer Services team on 0852054977 if you are unsure about your handset.

How do I send a text message from the UK to another country with Lyca Mobile?

Lyca Mobile works in the same way as other mobiles when it comes to sending international text messages. Simply text 00 followed by the country code without the first 0, then the area code and then the phone number and press send. Instead of 00 you can also use a “+”. For example, if you are texting someone in Romania, simply text 0040377 881276 (number is Lyca Mobile Customer Services and is not available to text).

How do I make an international call with Lyca Mobile?

When it comes to making international calls, Lyca Mobile works in the same way as other mobiles or landlines. Simply dial 00 followed by the country code you are calling (e.g. 40 for Romania), then the area code without the first 0 (except Italian landlines where the first 0 is kept) and then the phone number and press the call button. Instead of 00 you can also use a “+” (e.g. +40). For example, if you were calling Romania from Sweden, you would dial 0040377 881276 (example is Lyca Mobile Customer Services). Please note that most premium voice and text services in other countries cannot be reached from a mobile phone service when calling from outside that country.

Why is there a flashing envelope on my mobile?

The flashing envelope indicates your text memory is full. This will usually prevent you from receiving more text messages until you have deleted a few old ones. You can delete messages from the Inbox, Sent or Draft folders to free up some storage space. The number of messages you can store will vary from one handset to another.

How can I stop receiving unwanted texts or SPAM?

When you receive a text from a company you have not given your number to, this is called SPAM. Unfortunately, Lyca Mobile is unable to prevent you from receiving these unwanted messages, unless you want to ban all text messages. These companies have clever ways of getting mobile phone numbers. One way to avoid SPAM is to be careful about what sites you give your mobile number to.

How do I contact someone if I have a problem?

Visit our Contact Us page for full details of the various ways you can get in touch with us.

Are there any monthly or hidden charges?

No, there are no monthly or hidden charges. Every price you see is what you’ll pay.

Where can I find my Lyca Mobile number?

Once you’ ve inserted your new Lyca Mobile SIM, you can view your number by dialling *105#.

What is My Lyca Mobile?

My Lyca Mobile is a way of monitoring your calls and texts online. Join today to gain access to lots of useful tools.plus get 15 FREE Kr too.

What should I do if I forget my PIN/PUK codes?

If you activate your SIM PIN code and then enter the wrong PIN code into your Lyca Mobile three times, your SIM card will automatically lock. If this happens, you must enter your PUK code. Your PUK code is displayed on the SIM card holder that came in your starter pack. Please keep it for safe keeping. If not, please call Customer Services on 0852054977 and our friendly team will answer your call.

How can I deactivate my voicemail service?

To deactivate your Lyca Mobile voicemail service, simply dial *186#.

Where can I buy a Lyca Mobile SIM or top-up my balance?

You can order a Lyca Mobile SIM for free here. Top-up vouchers can be purchased from various locations as well as online top up can be done through our website. To find your nearest location, click here.

What should I do if my handset is locked?

If your SIM does not work when you first place it into your handset, it may have a SIM lock. If you have been with your current provider for more than 1 year, this lock can be removed for free. Please contact your current provider directly to request the code which will allow you to remove your SIM lock. If you have had your handset for less than one year you should ask your handset provider how much it will cost to remove the SIM lock. Additionally, if your mobile phone screen shows any of the following when you first put your Lyca Mobile SIM into your phone: ‘blocked’, ‘barred’, ‘incorrect SIM’ or ‘SP lock’, your mobile may be locked to another network. There are a number of ways to unlock your phone – just call our friendly Customer Services team on 0852054977 for expert advice.

How long can I keep my number for if I don't use any of Lyca Mobile's services?

Normally we will keep your number for 120 days if you do not use our service.
eSIM

What is an esim?

An eSIM is a convenient SIM card that’s integrated directly into your phone. Unlike traditional plastic SIM cards, the eSIM stores all the data needed for your device to connect to the LYCA Mobile network without the need of insertion and removal from the handset.

What's dual sim with eSIM?

Dual SIM phones with eSIM enable users to have two phone numbers on one device. These phones contain both a physical SIM card and an eSIM, allowing for access to multiple data networks and their plans. This is convenient for people who utilize different phone lines for various reasons or who often travel abroad.

Can I get LYCA eSIM on Pay As You Go?

Yes! We offer both Pay As You Go (prepaid) and Pay Monthly (post-paid) to our customers, as long as their phones are compatible with the eSIM technology.

Which devices support eSIM?

Starting with the iPhone XS and continuing through to the latest iPhone 14 Pro Max, all iPhone models now have the capability to support eSIM. Similarly, iPads and tablets, such as the iPad Air, iPad Pro, and Microsoft Surface Pro X, also support eSIM. There are also numerous Android phone models that support eSIM, including Samsung, Huawei, Pixel, Motorola, Xiaomi, Sony, and others. Click here to access a complete list of phones compatible with Lyca eSIM .

Where Lyca eSIM can be purchased?

You can purchase Lyca eSIMs online on https://prepay.lycamobile.se/en/order-sim/ or through any retail shop selling Lyca Mobile SIM.

What is the eSIM QR code?

A QR code is a type of barcode used for quick and easy access to information using a smartphone. To use it, simply scan the unique code with your phone’s camera and the relevant information will be sent back to Lyca, enabling us to add an eSIM profile onto your device in a safe and secure manner. There’s no need to download any additional apps as the QR code reader is built into your phone.

If I'm using both my physical sim and eSIM, does that mean I have two mobile numbers?

Yes, if you have both a physical SIM card and an eSIM, then that means you have two separate mobile phone numbers. A mobile number will be active only on one of SIM type eSIM or physical.

How do I activate my eSIM that I ordered online via Lyca Mobile website?

Here are the steps to activate your eSIM:

  1. After ordering your eSIM online with bundle plan via Lyca Mobile, you will receive a confirmation email
  2. The email will contain a QR code for activating your eSIM
  3. Depending on your phone model (iOS, Android, Samsung Smartphone, Huawei etc.), follow the instructions below to successfully activate your eSIM

A. iPhone You’ll need a Wi-Fi/Mobile Data connection on your phone and an eSIM activation card with a QR code from Lyca Mobile. To download your eSIM, open your camera app, point the camera at the QR code, and follow the prompts. If you can’t scan the QR code through the camera scanner, follow the below steps:

  1. Connect to Wi-fi
  2. Go Settings
  3. Mobile data
  4. Add eSIM (Click it will open the QR code scanner)
  5. Follow the prompts to scan the QR code on your eSIM activation card from Lyca Mobile

B. Samsung Smartphone You’ll need a Wi-Fi/Mobile Data connection on your phone and an eSIM activation card with a QR code from Lyca Mobile. To download your eSIM, open your camera app, scan the QR code, and follow the prompts. If you can’t scan the QR code through the camera scanner, follow the below mentioned steps:

  1. Connect to Wi-Fi
  2. Open Settings
  3. Select Connections
  4. Select SIM card manager
  5. Select Add mobile plan
  6. Follow the prompts to scan the QR code on your eSIM activation card from Lyca Mobile

C. Google Smartphone You’ll need a Wi-Fi/Mobile Data connection on your phone and an eSIM activation card with a QR code from Lyca Mobile. To download your eSIM, open your camera app, scan the QR code, and follow the prompts. If you can’t scan the QR code through the camera scanner, follow the below mentioned steps:

  1. Connect to Wi-Fi.
  2. Open Settings.
  3. Choose Network & Internet.
  4. Select the plus sign (+) next to Mobile network.
  5. Select Download a SIM instead.
  6. Follow the prompts to scan the QR code on your eSIM activation card from Lyca Mobile.

D. Huawei You’ll need a Wi-Fi/Mobile Data connection on your phone and an eSIM activation card with a QR code from Lyca Mobile. To download your eSIM, open your camera app, scan the QR code, and follow the prompts. If you can’t scan the QR code through the camera scanner, follow the below mentioned steps:

  1. Connect to Wi-Fi.
  2. Open Settings and look for Mobile Network.
  3. Choose SIM Management.
  4. Add eSIM.
  5. Select Type – eSIM
  6. Follow the prompts to scan the QR code on your eSIM activation card from Lyca Mobile.

I’ve accidently deleted my eSIM from my phone, what do I do?

Please call Lyca Mobile customer service

What do I need to do when I upgrade or change my phone?

Please call Lyca Mobile customer service

I ordered Lyca Mobile Free eSIM without a Plan or Topup, can I activate my eSIM?

Yes, you can activate your eSIM without a plan or top up. After you purchase the eSIM from our website, you will receive a confirmation email with a QR code. Scan the code and install the eSIM on your device. Once your eSIM is installed, it is activated and ready to use – but only after you purchase a bundle plan or top up. Without that, your eSIM won’t be able to make calls or access data networks. For an easy start with your new eSIM, we recommend buying a bundle plan from our website while purchasing your eSIM. That way you can get started instantly and save time!

I am Lyca Mobile customer and have a physical SIM how do I swap it with an eSIM ?

It’s easy to switch from a physical SIM to an eSIM! Here’s what you do:

  1. Go to www.lycamobile.se/ and order a free eSIM
  2. Once you have bought it, you will receive a confirmation email with a QR code
  3. Scan the QR code and install the eSIM on your device
  4. Login to your Lyca Mobile account from our website
  5. Go to Account Manager section
  6. Click on “SIM Swap” option on the navigation panel on the left
  7. Select the option to switch from a physical SIM to an eSIM

Bundle and Credit Reservation

What is credit reservation? And why has my credit been frozen?

Credit reservation is a new system we have introduced to automatically reserve credit paid for by top-up voucher or debit card in your Lyca Mobile account for the purpose of activating a rolling Pay As You Go (PAYG) plan or queued Lyca Mobile plan.

When you do not have enough credit in your balance for our system to automatically renew/activate your requested plan, our system will now automatically reserve any existing Lyca Mobile account credit until you’ve topped up enough balance to renew/activate the requested plan.

This is to prevent you from accidentally using services at PAYG standard rates without your knowledge (for example, data used by apps for alerts and background refreshes).

We will notify you that credit reservation has taken place on your Lyca Mobile balance. Any chargeable calls will divert to customer service, so you can release your balance.

For example: you purchase a Kr.200 30-day plan. When the expiry date arrives, you only have Kr.80 credit shown in your balance. With our credit reservation, your balance will automatically be reserved at Kr.80 – and you will be sent a text message letting you know. If you then top-up Kr.150 (bringing your total balance to Kr.230) the system will automatically active your Kr.200 plan. Your new plan will begin, and you will have Kr.30 balance to use for out-of-plan services.

 

What if I have activated my plan using a debit/credit card?

If you have activated your plan using a debit/credit card, unfortunately our credit reservation system does not support this payment method at the moment. We hope to change this soon. If you wish you can change your payment method by logging into your Lyca Mobile account.

What happens to the services when credit reservation causes my Lyca Mobile account balance to be reserved?

When your account balance is reserved due to credit reservation, your Lyca Mobile services will be limited to non-chargeable calls and texts. This includes incoming calls, texts, customer service calls, and any free calls/texts – e.g., freephone numbers and free data (where applicable). Any additional unexpired Lyca Mobile plan will still continue to be available to you until it expires.

How do I release my Lyca Mobile account balance when credit reservation has activated?

To deactivate credit reservation and release your balance, text CANCEL to 5309. Your scheduled plan will be cancelled and reserved credit, if any, will be available for use at PAYG rates or for a plan you have enough credit for.

How can I check my balance to see my credit reservation?

When credit reservation starts for your number, your reserved balance amount will be in the SMS notification sent to you.

Please refer to the notification text or call customer service for your reserved balance.

Our credit reservation system does not currently support balance display – this is coming in a future update. If you check your balance after receiving a credit reservation notification message – via our call system, mobile app or your online account – it will display as having no funds.

However, any balance you had before credit reservation activated will be displayed immediately once you deactivate the credit reservation.

How does credit reservation work if I have multiple Lyca Mobile plans active on my Lyca Mobile account?

Credit reservation activates on a per-plan basis.

If you have more than one Lyca Mobile plan active, with auto-renewal or a plan queued, and not enough call credit in your balance, the first plan to expire will automatically trigger credit reservation and reserve your Lyca Mobile balance.

Your second Lyca Mobile plan will still continue to be available to you until it expires.

You will be notified of any credit reservation on your Lyca Mobile balance that takes place.

What if I want to activate a different plan – not my current or queued plan?

To activate a different plan to your current or queued plan, please contact customer service or call via 3332.

When credit reservation is active, if you top-up a sufficient amount for your current or queued plan, that plan will automatically be re-activated using the reserved credit and the balance of the top-up.

If you stop credit reservation and release your balance, you are free to top-up a new or existing plan, start a new plan, or use Pay As You Go services as you choose.

Can I disable auto-renewal before credit reservation activates?

Yes. You can disable auto-renewal on your Lyca Mobile plan(s), and this will also stop credit reservation from activating.

However, by disabling auto-renewal, any discounts or benefits which are conditional on auto-renewal may be lost. Please review your plan and agreement before cancelling auto-renewal.

Data Rollover

1. What does mobile data rollover mean?

Mobile data rollover is a feature that allows you to carry forward any unused data from your current month’s data subscription to the following month. And the next month. The amount of data that can be rolled over is twice the maximum data allowance included in your subscription. (Does not apply to All in One XS, All in One S, All in One M, All in One L, AloTurka L)

2. How does mobile data rollover function?

Mobile data rollover is available only for customers who renew or repurchase the same bundle within 7 days after the expiration date. Renewals or repurchases made beyond this 7-day period from the expiration date will not be eligible for data rollover. Here’s how it operates:At the end of each billing cycle, any unused data is automatically transferred to the next month. For instance, if your subscription includes 2 GB of data, and you only use 200 MB in the first month, 1.8 GB will be carried over to the second month.

In the second month, you’ll have a total of 3.8 GB of data available for use (2 GB from your subscription + 1.8 GB rollover). If you continue to use only 200 MB in the second month, 3.6 GB will be rolled over to the third month.

In the third month, you will have a total of 5.6 GB of data available for usage (2 GB subscription + 3.6 GB rollover). If you use only 200 MB in the third month, 5.4 GB will remain. However, only 4 GB of that data will be rolled over to the fourth month.

In the fourth month, you will have a total of 6 GB of data available for usage (2 GB subscription + 4 GB rollover).

This rollover cycle continues as long as you remain on the same plan, with a maximum rollover data limit of 4 GB for this plan. If you decide to change your plan, any rolled-over data will not transfer to your new plan, and you’ll start fresh on the new plan to accumulate rollover data again. If your account is terminated or you switch to a different service provider, any accumulated rollover data will be forfeited and cannot be converted into monetary value.

Plan: 2GB 2 Month Data Rollover included
Months Plan Allowance Data Rollover Total Data Usage Remaining
Month 1 2 GB NA 2 GB 200 MB 1.8 GB
Month 2 2 GB 1.8 GB 3.8 GB 200 MB 3.6 GB
Month 3 2 GB 3.6 GB 5.6 GB 200 MB 5.4 GB
Month 4 2 GB 4 GB (max*) 6 GB 200 MB 5.8 GB
Month 5 2 GB 4 GB (max*) 6 GB 200 MB 5.8 GB

3. Is there a limit to the amount of data I can roll over?

Yes, you can roll over up to twice the maximum data allowance included in your plan subscription.

4. How long can I keep my rolled-over data?

You can keep your rolled-over data as long as you remain on the same plan subscription.

5. What happens to my rolled-over data if I switch plans or carriers?

If you decide to change your plan, any rolled-over data will not transfer to your new plan. You’ll need to start accumulating rollover data again on the new plan. If your account is terminated or you switch to a different service provider, any accumulated rollover data will be forfeited and cannot be transferred or converted into monetary value.

6. Can I share my rolled-over data with others on my plan?

No, you cannot be able to share your rolled-over data with others.

7. Is there an additional cost for mobile data rollover?

No, there is no extra charge for data rollover. You only pay for the face value of the plan.

8. How can I check my rolled-over data balance?

To check your rolled-over data balance, dial *102# or *137# on your mobile or use our LycaMobile application. Your rolled-over data will be accumulated as part of your plan subscription’s data.

9. Can I use my rolled-over data abroad?

No, your rolled-over data cannot be used when you are abroad. However, you can still make use of the data included in your plan’s roaming allowance while traveling.

10. What happens if I skip renewal for a month?

If you choose not to renewal your plan for a month, you will lose all your rolled over data. To save your rolled over data, you must renewal or repurchase the same plan within the 7 days after expiration date.

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